Hairstylists and clients: what happens if an employee leaves the salon?
By the MdP editorial staff
Every time a hairstylist decides to change salon or set up his own business, the same question arises: do customers stay in the business or follow the hairdresser?
It is an issue that has always divided owners and collaborators, with often opposing positions.
The owners’ point of view: the customers are from the salon
On the owners’ side, the rule is clear: when a hairdresser is hired or collaborates within a salon, they work under a brand.
The salon invests in advertising, management, training and facilities. It is the salon that creates the opportunity for customers to arrive in the armchair.
For this reason, according to many owners, taking away customers or reusing content produced during the working period is unfair, as well as potentially contrary to the contract.
The line is simple: you can leave a salon, but with professionalism and respect. In this industry, reputation matters more than anything else.
The opposite view: the customer chooses who he wants
On the other hand, there are those who argue that no one can “own” customers.
If a person trusts their hairstylist and decides to follow them on a new path, it is their right. Some owners accept this dynamic, even going so far as to support employees who choose to set up their own business.
The reasoning is clear: a customer stays in the salon if he finds value and unique services. If, on the other hand, he follows the hairdresser, it is a choice that must be respected.
The real crux: retaining the team
Many entrepreneurs in the sector agree: the real problem is not the customer who leaves, but the collaborator who leaves.
If the team is motivated, listened to, and treated with respect, they are much less likely to decide to leave. And if the hairdressers stay, the customers stay with them.
Some salons have already introduced hybrid formulas, which allow hairstylists to grow even as freelancers without having to break the link with the salon. This reduces conflicts and maintains continuity.
Conclusion: More respect, less conflict
In the end, the question is not just “who are the customers?”, but how the relationship between owner and hairstylist is managed.
A salon that sets clear rules and values talent will have less fear of losing customers. A collaborator who leaves elegantly will always have the door open.
The final choice, however, is always up to the customer. And the task of a salon is to offer a valid reason to stay every day.
And you, how do you see it?
